Our company is
100% Manitoba owned.

Welcome to Milne Office Systems!

 Exciting Customer Service/Admin Opportunity!

 

 

ADMIN ASSISTANT/CUSTOMER SERVICE

Position details/responsibilities

Salary range Depends on Qualifications and Experience

POSITION INFORMATION

The primary responsibility of this position is customer service .

  • Reception & greeting people. Professional phone manner is required
  • Intake via phone fax and e-mail, process, pick, fill, invoice & ship customer supply orders
  • Pick up & process daily mail
  • Contact customers via phone, fax & e-mail to obtain meter readings
  • Maintain/improve customer files
  • Accounts Receivable Collection calls
  • Entering all service work orders, dispatching/monitoring technicians
  • Process & post all credit card payments received
  • Assist with warehouse and inventory management
  • Monitor courier/freight costs
  • Assist in monitoring various databases

All other duties as assigned/required.

Key Skills and Qualifications

  • Fluent in the English language.
  • Analytical and problem solving skill
  • Attention to detail
  • Excellent communication skills; verbal and written
  • Ability to work independently and take initiative to improve customer support
  • Previous experience in Customer Service/admin/order desk would be an asset.
  • Must be organized and work well under pressure to meet tight deadlines
  • Previous experience with Business Visions would be an asset

We thank all applicants; however, only candidates selected for an interview will be contacted.

 

Please respond to: tannisk@milneoffice.com

 

We thank all applicants; however, only candidates selected for an interview will be contacted.

 

Service Technician

 

POSITION INFORMATION

 

MAJOR DUTIES AND RESPONSIBILITIES:

 

Under the direction of the Field Service Manager, the service technician is responsible for the satisfactory completion of all required training programs; for managing prescribed territory to pre-set standards; for successful execution of tasks assigned by immediate supervisor; for effective product and sales support; for positive communications with both customers and staff; providing after-sales support to our customers in the area; installing, repairing, and performing emergency and preventative maintenance on Ricoh products in accordance with the highest standards of technical service.

 

POSITION REQUIREMENTS

  Â Â Â Â Â Â Â Â Â Â Â 

EDUCATION:

Post secondary education, preferably in an electrical or mechanical discipline

Certification (Net+ Comp IA PDi+)

      Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 

SKILLS:    Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 

Knowledge in PC, Windows, Office, software for documents management.. Â Â Â Â Â Â Â Â Â Â 

Excellent customer relations skills

Ability to work independently and take initiative to improve customer support

Analytical and problem solving skill

Product and Technical knowledge of digital multifunction device

Excellent communication skills; verbal and written     

Relationship building skills

  Â Â Â Â Â Â Â Â Â Â Â 

OTHER:  Â Â Â Â Â Â Â Â Â 

Must have a valid driver’s license and use of a reliable vehicle

May be required to work overtime to meet business demands  Â Â Â Â Â Â Â Â 

Warehouse maintenance & housekeeping as requested/required

*****Management experience an asset

 

Please respond to: tannisk@milneoffice.com

We thank all applicants; however, only candidates selected for an interview will be contacted.

 

 

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